General terms and conditions of sale

As users, we ask you to carefully read these conditions of purchase and use of the website (further: General conditions) before purchasing on the website https://patriziamilani.com.

By accepting the General Terms and Conditions, you declare that you have read, understood and agreed to our Terms of Purchase and Website Use and that you accept the rules and conditions stated therein. If you do not agree with the General Terms and Conditions, please do not use these pages.

The website https://patriziamilani.com is owned by REI CAPITAL d.o.o. (hereinafter: PATRIZIA MILANI BRAND)

Contact

REI CAPITAL d.o.o.
Pješčana Uvala 8. Ogranak no. 2, 52100 Pula
E-mail: support@patriziamilani.com

Terms of purchase

Patriziamilani.com is a platform sold by a verified seller. The terms of purchase govern the relations between the Customer and PATRIZIA MILANI BRAND in relation to the conditions and method of ordering, product prices, payment method, termination of the contract and return of goods, delivery, protection of personal data and other issues related to the use of the PATRIZIA MILANI BRAND platform and online purchases.

The terms of purchase apply only in case of purchase via https://patriziamilani.com and not when the customer purchased the products in another way. The buyer can only be a natural person of full legal capacity and a legal entity. By accepting these Terms and Conditions, you confirm that you are older than 18 years of age and that you have full business capacity or that, in accordance with Article 117 of the Family Law, you have acquired full business capacity by entering into a marriage before reaching the age of majority, and that you are fully capable of accepting these General Terms and Conditions. Contract on behalf of and for the account of minors and legally incompetent persons can be closed by their legal representatives or guardians, and partially legally capable persons only if they are not deprived of the right to dispose of their property and the right to enter into legal transactions. PATRIZIA MILANI BRAND bears no responsibility for actions contrary to these provisions.

Prices

The highlighted product prices are retail prices, include the amount of value added tax and are expressed in euros. Prices are subject to change. The highlighted product prices do not include the cost of transportation, delivery or postal services, which are charged additionally. In accordance with the applicable provisions of the Consumer Protection Act, PATRIZIA MILANI BRAND may, at its discretion, offer certain products at prices lower than the prices in regular sales, i.e. with a special discount that is available under the same conditions to all Users or only to a precisely specified group of users. The conditions of special forms of sales, such as the duration of such sales, the limitation of the quantity of goods, the amount of the discount, etc., will be described in detail on the product page. After the expiration of the sale period at prices lower than the prices in the regular sale, PATRIZIA MILANI BRAND cannot accept orders under the conditions refer to special forms of sales that have expired.

Payment methods

PATRIZIA MILANI BRAND enables the purchase of selected products by paying directly online:

• Credit and debit cards - Payment in this way can only be made via Visa, Mastercard, Maestro, Diners. Online payment is made through the WSPay system.
• PayPal - Online payment for PayPal users. If you choose to pay via the PayPal system, PATRIZIA MILANI BRAND redirects you to the PayPal system. You can find more about PayPal at the link https://www.paypal.com/hr/webapps/mpp/home

Delivery

Purchased products are delivered by courier service. When placing an order, you choose one of the available delivery services. The seller may offer free shipping on a certain order amount. For example the seller can offer free delivery for a total order of more than 70 euros. If you buy several items from the seller, you only pay for one delivery, that is, the price is calculated based on the total weight of all products in the package. The delivery price depends on the choice of courier service and the total weight of the product. All prices include VAT.

Unilateral termination of contract

You can unilaterally terminate the contract within 14 days without giving a reason.

In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the end of the term, by an unequivocal statement sent by post, fax or e-mail, in which you will state your name and last name, address, phone number, fax number or e-mail address. You can also use the attached sample form for unilateral termination of the contract.

Download form

You can electronically fill out and send a copy of the form for unilateral termination of the contract, which is available on our website. We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.

Term for unilateral termination pursuant to Art. 72 of the Law on Consumer Protection is 14 days, and it begins to run from the day when the goods that are the subject of the contract are handed over to the consumer or a third person specified by the consumer, who is not the carrier. If the consumer/user ordered several pieces of goods with one order which should be delivered separately, i.e. if it is a question of goods that are delivered in several pieces or several shipments, the term for termination of the contract begins to run from the day when it is delivered to the consumer/user or a third party designated by the consumer/user, who is not the carrier, handed over to the possession of the last piece or the last shipment of goods. If the regular delivery of the goods for a certain period is contracted, the term for termination of the contract starts from the day when it is handed over to the consumer/user or a third person specified by the consumer/user, who is not the carrier, in possession of the first piece or the first shipment of goods.

If you unilaterally terminate the Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement, unless you have chosen another type of delivery, which is not the cheapest standard delivery that we have offered. The refund will be made in the same way you made the payment, i.e. to the bank account when you made the payment during collection. In case you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.

We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.

The consumer/user must return the goods without delay, and no later than within 14 days from when, in accordance with Article 74 of the Law on Consumer Protection, he informed PATRIZIA MILANI BRAND of his decision to terminate the contract. It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us, that is, to the person we have authorized to receive the goods, before the expiry of the aforementioned period. You must bear the direct costs of returning the goods yourself in accordance with Article 77, Paragraph 3 of the Consumer Protection Act.

Responsibility of consumers for diminution in value of goods

You are responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

According to Article 75, Paragraph 3 in conjunction with Article 77, Paragraph 5 of the Law on Consumer Protection, the reduction in the value of goods that occurs through handling, use, assembly/disassembly, reshaping and other use affects the right to unilaterally terminate the contract. Exercising the right to unilaterally terminate the contract implies the return of undamaged goods, in the original packaging, except in the case of expressly stated exceptions.

Exclusion of the right to unilateral termination of the contract

The consumer/user does not have the right to unilaterally terminate the contract from this section if:

• the subject of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may occur during the duration of the right of the consumer/user to unilaterally terminate the contract
• the subject of the contract is goods that are made according to the specifications of the consumer/user or that are clearly adapted to the consumer/user
• the subject of the contract is easily perishable goods or goods that quickly expire
• the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
• the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
• the subject of the contract is delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
• the subject of the contract is the delivery of digital content that was not delivered on a physical medium if the fulfillment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract.

Objection

According to the Consumer Protection Act, the user has the right to submit a written complaint, in the business premises of PATRIZIA MILANI BRAND via mail or email. PATRIZIA MILANI BRAND is obliged to confirm in writing without delay the receipt of the complaint that was submitted directly at its business premises. PATRIZIA MILANI BRAND will respond to complaints received within the legal term of 15 days.

After the seller confirms the receipt of the product, which is the subject of the complaint, as well as determines the defect/damage on the same, PATRIZIA MILANI BRAND issues a refund order to the customer or confirms the delivery of the correct product.

Resolving consumer disputes

We hereby inform you that we resolve every dispute peacefully - by agreement, as well as about your right to use the mechanisms of out-of-court resolution of consumer disputes by the right to initiate the out-of-court dispute resolution procedure by submitting an application to the Court of Honor of the Croatian Chamber of Commerce, and/or by submitting proposals for conciliation to the Center for Conciliation at the Croatian Chamber of Commerce.

Online resolution of consumer disputes

We inform you about the possibility of resolving consumer complaints through online resolution of consumer disputes based on the Regulation on Online Resolution of Consumer Disputes 2006/2004 and Directive 2009/22/EC and Directive on Alternative Alternative Dispute Resolution 2013/11/EU.

Liability for material defects

According to the provisions of the Obligations Act (Articles 400-422), we are responsible for the material defects of things that it had at the time of the transfer of risk to the Buyer, as well as for those material defects that appear after the transfer of risk to the Buyer if are the result of a cause that existed before that. Pursuant to Article 403 of the Law on Obligations, as a customer, you are obliged to inspect the received goods/products in the usual way or to have them inspected, as soon as possible according to the regular course of things, and to notify us of visible defects within 8 days.

Use and protection of personal data

PATRZIA MILANI BRAND values your privacy, that's why we keep all your personal data strictly confidential. All our online activities are in accordance with European laws (Regulation (EU) 2016/697 on the protection of consumers regarding the processing of personal data and the use of such data (General Data Protection Regulation or GDPR) and the conventions of the World of Europe (ETS No. 108, ETS no. .181, ETS No. 185, ETS No. 189)) and state laws of the Republic of Croatia (Act on Protection of Personal Data (ZVOP-1, Reg. l. RS, No. 94/07), Act on Electronic Business on the Market (ZEPT, Reg. l. RS, No. 96/09 and 19/15) etc.).The privacy policy determines the use of information that PATRIZIA MILANI BRAND will receive from you when you visit PATRIZIA MILANI BRAND's website, register and make purchases or data which you will share with PATRIZIA MILANI BRAND customer service if you contact us by phone. As a registered user of PATRIZIA MILANI BRAND, you get your own user account (hereinafter: User account). PATRIZIA MILANI BRAND advises you not to disclose information about your User Account to anyone. You are solely responsible for maintaining the confidentiality and security of your User Account, and for all activities that occur on or through your User Account. You are obliged to inform PATRIZIA MILANI BRAND without delay about any misuse of your User Account.

PATRIZIA MILANI BRAND is not responsible for any form of damage caused by unauthorized use of the User Account. PATRIZIA MILANI BRAND Privacy Policy is an integral part of the Terms of Use and can be read here. Protection of copyright and other intellectual property rights The information on https://patriziamilani.com is protected in accordance with the Copyright and Related Rights Act. Copyrights relating to https://patriziamilani.com and including text, images, databases, other graphic representations, sounds, software, names (including the domain) belong to PATRIZIA MILANI BRAND. Data can only be used in the manner provided for in these General Terms and Conditions. By using data for other purposes, as well as by copying, transcribing, distributing data without authorization, you act contrary to the Law on Copyright and Related Rights and are subject to legal sanctions. The responsibility of PATRIZIA MILANI BRAND is excluded in connection with the violation and protection of the copyright of the advertiser-seller at https://patriziamilani.com

Exclusion from use, compensation for damages

PATRIZIA MILANI BRAND is authorized to exclude from further use of the site a user who in any way violates the General Terms, interferes with the operation of the site, violates the rights of the user, misuses published data or uses https in any other unauthorized way: //patriziamilani.com or acts contrary to mandatory regulations, and in particular: copies the content published on https://patriziamilani.com and publishes it in/on another advertising medium, lobbyes or influences advertisers-sellers from https://patriziamilani.com to are advertised on other sites or in other advertising media, in such a way as to contact them and offer them their services or the services of third parties. PATRIZIA MILANI BRAND, with the exclusion of such a user, may demand compensation for the resulting damage and loss of profit. In these cases, PATRIZIA MILANI BRAND will take all available legal measures to protect itself and its users.

Disclaimer

PATRIZIA MILANI BRAND does not respond:

• for the authorization of the other party to conclude a contract
• for the availability and functioning of the site https://patriziamilani.com at all times
• for any data loss that may occur during the transfer of information on the Internet
• for the legality of the use of the website https://patriziamilani.com by third parties
• for possible errors in the presentation of content on https://patriziamilani.com that may lead to a violation of copyright and intellectual property rights
• users or third parties for any damage or loss arising directly from the use of these pages or pages linked from https://patriziamilani.com, i.e. due to the information on these pages
• for any damage or loss of profit caused by not providing the service due to errors of a technical or human nature.
• for content displayed on third-party sites to which https://patriziamilani.com may allow occasional access. Any such access cannot be construed as representing a link to https://patriziamilani.com or endorsement of such sites by PATRIZIA MILANI BRAND.

Use of "cookies"

When you access the website, general, non-personal data (number of visits, average time spent visiting the page, pages visited) are automatically recorded (not as part of the application). We cannot link this data to your personal data and it is completely non-personal. We use this information to measure the attractiveness of our website and to improve the content and usefulness of the website itself. We do not use your data for other purposes and do not pass it on to third parties. Cookies are invisible documents that are currently saved on your hard drive and enable the seller to recognize your computer the next time you visit the website. The seller uses cookies only to collect information that is used to use the website and to optimize its online advertising activities. By using this website, you give your consent to the use of cookies. If you do not want to enable the saving of cookies, you can set it in your internet browser. Users who decide not to accept basic cookies will not be able to use the site https://patriziamilani.com, because without using cookies it is not possible to register a user account or add products to the cart. You can find out more about the cookie policy at Cookie Policy.

A more favorable right

If any issue regulated by these Terms and Conditions would be more favorable for the consumer by law or other applicable regulation, such more favorable provision will be applied.

Changes

REI CAPITAL d.o.o. is authorized to change the content of these Terms and Conditions at any time and to inform the Customers about this via the website https://patriziamilani.com. Buyers are required to read and agree to the General Terms and Conditions upon registration, which apply to each subsequent purchase until they are changed, and about which Buyers will be informed during the first subsequent purchase after the change. REI CAPITAL d.o.o. bears no responsibility for the Customer's failure to do so.

Jurisdiction

For all disputes arising from the use of the website https://patriziamilani.com, the jurisdiction of the court in Pula is agreed.

In Pula, 27.12.2022