Privacy policy

The purpose of this privacy policy is to familiarize customers, potential customers or visitors of the website https://patriziamilani.com with the purposes and basis of personal data processing by Rei Capital d.o.o. Pješčana Uvala, 8. Ogranak no. 2, 52100 Pula, (hereinafter: PATRIZIA MILANI BRAND).

PATRIZIA MILANI BRAND values your privacy, that's why we keep all your personal data strictly confidential.

All our online activities comply with European laws (Regulation (EU) 2016/697 on the protection of consumers with regard to the processing of personal data and the use of such data (General Data Protection Regulation or GDPR), conventions ( ETS No. 108, ETS No. 181, ETS No. 185, ETS No. 189)) and state laws of the Republic of Croatia (Act on Protection of Personal Data (ZVOP-1, Official Journal of the RS, No. 94/07), According to the Law on electronic business on the market (ZEPT, Reg. l. RS, no. 96/09 and 19/15) etc.).

The privacy policy determines the use of information that PATRIZIA MILANI BRAND will receive from you when you visit the PATRIZIA MILANI BRAND website, register and make a purchase, or information that you will share with PATRIZIA MILANI BRAND customer service if you contact us by phone.

Manager and authorized person for data protection

The manager of personal data is Rei Capital d.o.o. Pješčana Uvala, 8. Ogranak no. 2, 52100 Pula.
The personal data protection officer is available at the e-mail address support@patriziamilani.com

Personal data

Personal data is any information relating to a natural person who is identified or can be identified; an identifiable person is a person whose identity can be determined directly or indirectly, especially on the basis of an identification number or one or more characteristics specific to his physical, psychological, mental, economic, cultural or social identity.

PATRIZIA MILANI BRAND, in accordance with the purposes listed below and the privacy policy, collects the following personal data:

• basic information about the user (name and surname, address, date of birth, delivery address);
• contact information and information about your communication with PATRIZIA MILANI BRAND (e-mail address, phone number, date, time and content of postal or email communication, date, time and duration of phone calls, recording of phone calls);
• channel and campaign - the source through which the user-customer came into contact with PATRIZIA MILANI BRAND (website and advertising campaign, i.e. action, call center);
• data on the user's orders and issued invoices (date of order receipt and execution, purchased products, prices of purchased products, final order selection, payment method, delivery address, invoice number and date, identifier of the person who issued the invoice, etc. ) and data on handling product complaints;
• data on the user's use of the manager's website (dates and times of website visits, pages visited, i.e. URLs, time spent on individual pages, number of pages visited, total time spent visiting the website, actions on the website) and data on use of received messages (e-mail, SMS) from the seller;
• data from forms voluntarily filled out by the user, e.g. in the context of prize games or the use of the configurator to identify the optimal products for the user's needs;
• other information that the user voluntarily fills in when requesting certain services that require this information.
• PATRIZIA MILANI BRAND does not collect or process your personal data, except when you enable it, i.e. you give your consent, i.e. when you order products or services, when you sign up to receive e-mail notifications, when you participate in a prize game etc., or when there is a legal basis for collecting personal data or PATRIZIA MILANI BRAND has a legitimate interest in the processing.

The time period during which the Provider stores the collected data is explained in more detail in the Personal Data Storage chapter of this Policy.

Purpose of processing and basis for data processing

PATRIZIA MILANI BRAND collects and processes your personal data based on the following legal bases:

• law and contractual relations
• legal (legitimate) interest
• consent of the individual, i.e. the buyer

Data processing based on law and contractual obligations

In situations where the provision of personal data is a contractual obligation, an obligation required for the conclusion and performance of a contract with PATRIZIA MILANI BRAND, or a legal obligation, you must provide personal data:
Examples if with PATRIZIA MILANI BRAND do not share personal data (name, surname, delivery address, phone number) PATRIZIA MILANI BRAND will not be able to conclude a contract for the sale of goods at a distance, i.e. a product order, and accordingly will not be able to deliver the product(s) because it will not have information about orderer and delivery address.

Processing based on legitimate interest

PATRIZIA MILANI BRAND can also process data on the basis of legitimate interests, which are necessary for better service provision, except when such interests prevail over the interests or fundamental rights and freedoms of the individual, to whom the personal data refer, which require the protection of personal data.
In the example of the use of legal interest, PATRIZIA MILANI BRAND will always rule in accordance with the General Data Protection Regulation.

Processing based on your consent

PATRIZIA MILANI BRAND collects (uses) your personal data only when you enable it, i.e. when you give express consent, i.e. consent:

• to enable you to use your PATRIZIA MILANI BRAND user account and shop on the http://patriziamilani.com website, and for the purpose of technical administration on the PATRIZIA MILANI BRAND website,
• to provide you with access to special information available to you on the PATRIZIA MILANI BRAND website and on your user account/profile provided by the seller,
• preparation and sending of personalized e-mail messages, only if you have subscribed to receive promotional e-mail messages
• sending advertising notices and other content via e-mail, regular mail when you have given your consent,
• all other specific purposes with which you agree for the purpose of doing business with PATRIZIA MILANI BRAND

User profiling based on consent

Based on your consent to receive personalized e-mail or SMS notifications, PATRIZIA MILANI BRAND will inform you about special offers, promotions, actions and other special offers.

To ensure that you receive only those offers that are interesting to you, we have enabled users to define areas of interest for which they want to receive promotional notifications.

In order to create the best offers for you, we may use some of the following personal data:

• Demographic data (gender, date of birth i.e. age, address)
• History of your orders (purchased products, time of purchase, number of orders)
• Behavior on the PATRIZIA MILANI BRAND website (review of individual products or product categories, adding products to the basket, online transactions)
• Your responses (opening messages, clicking on links, purchasing) to the various messages we send you.

Based on your choice in we send you personalized promotional messages:

• Only those product categories for which you have expressed interest and confirmed their receipt in your profile settings
• Special offers for regular customers (Regular customers more often receive special offers reserved only for them)

Preservation of personal data

PATRIZIA MILANI BRAND will keep your personal data for as long as it is necessary to achieve the purposes for which the personal data were collected and processed (e.g. to have access to and be able to use your online account and website PATRIZIA MILANI BRAND, so that the seller can fulfill your order, to check your payments and fulfill other obligations of you and/or the seller, so that you can access special information that is available, so that the seller can send you e-news, etc.).

All personal data that the Seller processes on the basis of the law, the seller keeps within the legally specified period.

All personal data processed by the Seller due to the execution of a contractual relationship with an individual, the Seller keeps for the time period required for the execution of the contract and for another 5 years after the termination of the contract. Unless there is a conflict between you and the Seller regarding the contract, in which case the Seller keeps the data for 5 years after the final court or arbitration verdict or settlement, and in the event that there is no legal dispute, the Seller keeps the data for 5 years after the date of peaceful resolution of the dispute.

All personal data that the Seller processes on the basis of the individual's personal consent or legal interest, the Seller keeps permanently until the termination of the consent by the individual, i.e. until the termination of processing is requested. This data will be deleted by the Seller before termination of consent by the individual, only if the purpose of personal data processing has been achieved (e.g. the Seller, in the event that he stops running his benefit club, will delete all personal data collected for this purpose. The Seller would delete this data in in that case, even if the individual who consented to the processing of personal data for the purpose of the convenience club has not terminated that consent) or if the law so determines.

Contractual processing of personal data

As an individual, you are aware and agree that the seller can entrust certain activities, which include your personal data, to other persons (contractual data processors). Contractual data processors can process confidential data exclusively on behalf of the seller and within the limitations of the seller's authority (in a written contract or in another legal act) and in accordance with the purposes defined in this privacy policy.

The contracted data processors with whom PATRIZIA MILANI BRAND shares certain data are:

• accounting service, law offices and other providers of legal advice,
• delivery services
• providers of data processing and analytics,
• e-mail providers (Mailchimp)
• providers of payment systems, such as: WSPay, PayPal, Solo
• providers of online advertising solutions (eg Google, Facebook)
• The seller will not pass on your personal data to unauthorized third parties.

The seller or its contractual processors will not transfer the personal data they process to third countries (outside the member states of the European Economic Area - EU members and Iceland, Norway and Liechtenstein) and to international organizations, with the exception of the USA - all contract processors in the US are included in the Privacy Shield program.

Freedom of choice

You decide about the information you provide. If you decide not to share your data with the seller, then you will not have full access to certain places, i.e. functions on the website and you will not be able to register on the PATRIZIA MILANI BRAND page or make a purchase.

If you have subscribed to receive promotional messages, and change your mind, you can always unsubscribe.

Automatic recording of information (non-personal data)

When you access the website, general, non-personal data (number of visits, average time spent on the page, visited pages) is automatically recorded (not as part of the application). We cannot link this data to your personal data and it is completely non-personal. We use this information to measure the attractiveness of our website and to improve the content and usefulness of the website itself. We do not use your data for other purposes and do not pass it on to third parties.

Cookies

Cookies are invisible documents that are currently saved on your hard drive and enable the seller to recognize your computer the next time you visit the website. The seller uses cookies only to collect information that is used to use the website and to optimize its online advertising activities.

Cookies can be divided into two groups: basic (without the specified cookies it is not possible to use the PATRIZIA MILANI BRAND website because registration is not possible, nor is adding products to the cart) and promotional (cookies that track the use of the website for the purpose of improving quality of service).

You can define cookie settings in your internet browser, with a note that by turning off basic cookies, the PATRIZIA MILANI BRAND page will not work, you will not be able to search the offer, add products to the basket, register or make a purchase. You can turn off promotional cookies at any time in your internet browser.

Security

The seller takes all necessary measures to ensure the security of your personal data. Your data is protected at all times against loss, destruction, falsification, manipulation and unauthorized access or disclosure.

Changes

This privacy policy can be changed or updated at any time without prior warning or notice. By using the seller's website after the change or update, the user confirms that he agrees with the changes and updates.

Fixed conversion rate: €1 = HRK 7.53450